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Getting support

When something isn’t working, a real person on the WYRE team reads and answers every message — there’s no bot standing between you and a fix.

Try self-service first

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Many issues — a client that won’t connect, a tool that isn’t showing up, a sign-in loop — are covered in the Troubleshooting guide, organized by the symptom you’re seeing. It’s often faster than waiting on a reply, and it’s kept current with the same fixes our support team uses.

Wondering if it’s Conduit and not you? Check conduit.wyre.ai/status for Gateway, Database, and Vendor Integrations health at a glance.

How to reach us

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Chat — click the chat bubble in the bottom corner of any Conduit dashboard page. It’s the fastest way to reach us while you’re signed in and already looking at the issue.

Email — hello@wyre.ai. This works whether or not you’re signed in, and it’s the best option for anything with attachments (screenshots, logs). Every message reaches the same support team.

What to include

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The faster we can reproduce what you’re seeing, the faster we can fix it. Include:

  • Your organization name — and, if you’re an MSP, the customer whose account is affected.
  • The AI client you’re using — Claude, Cursor, Copilot Studio, or whichever client is involved.
  • The exact error, copied verbatim rather than paraphrased. If it’s in a tool result or your client’s console, paste the raw text.
  • When it happened — a timestamp (with time zone, if you can) helps us find the right window in our logs.

What to expect

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We respond promptly during US business hours. You’ll get an automatic acknowledgement right away confirming we’ve received your message, and a person follows up after that with the substance of a reply.

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