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Billing your customers

As a Managed Service Provider (MSP), you bill your own customers for the Conduit usage you resell to them. This guide covers the setup: your billing identity and each customer’s rate.

Three things called “billing” — which is which

Section titled “Three things called “billing” — which is which”

Conduit has three billing-related areas. They are separate, and it is easy to confuse them:

Area What it is Covered by
Billing profile Your legal entity — the name and address stored for customer billing. This guide
Billing & Plans Your own Conduit subscription — what you pay Wyre. Billing & Plans

This guide is only about the first one: setting up how you bill your customers.

1. Set your billing profile

Section titled “1. Set your billing profile”

Do this first. Your billing profile is your legal entity — the name, address, and contact stored for customer billing. Until you set it, each customer’s billing area shows a banner prompting you to configure it.

Open Billing profile in your MSP organization’s settings and fill in the form:

Field Required Notes
Legal entity name Yes Your registered business name.
Address line 1 Yes
Address line 2 No
City Yes
State / region No Leave blank if your jurisdiction has no state or region.
Postal code Yes
Country Yes Two-letter ISO code — for example, US, GB, CA, AU.
Tax ID No VAT, EIN, ABN, and similar.
Billing contact email Yes Where customers send billing questions.

Select Save billing profile. You can come back and edit these details at any time; the current values are prefilled when you return.

2. Set each customer’s rate

Section titled “2. Set each customer’s rate”

Open Customers, select a customer, and go to the Billing tab. Under Pricing, choose a pricing mode:

  • Percentage markup — a percentage added on top of the customer’s base cost. Enter the figure in Markup percentage (%).
  • Fixed price per seat — a flat monthly amount per seat. Enter it in Price per seat (USD / month).

Select Save rate. The current rate is then shown at the top of the Billing tab; saving a new rate replaces it. Set a rate for each customer you bill.

If you have not set your billing profile yet, the Billing tab shows a banner linking you to set it up first (step 1).

3. Invoices

Section titled “3. Invoices”

Each customer’s Billing tab has an Invoices section. When that customer already has saved invoices, they are listed there. When there are none, it shows:

Invoices generated for <customer> will appear here.

Conduit does not generate those invoices automatically.

What this does not do

Section titled “What this does not do”
  • It does not generate invoices automatically. Invoices already saved for a customer still show on the Billing tab.
  • It does not collect payment. Conduit does not charge your customers. You settle through your existing arrangement.
Section titled “Related”